Complaints

Clients of Financial Solutions Wales will usually have positive feedback on the services we provide.

However, if we have not quite met with your expectations, we would welcome the opportunity to discuss this with you.

Financial Solutions Wales welcomes concerns, compliments and complaints as valuable feedback that can help us learn from experiences and make improvements to services we provide.

Our complaints procedure

Financial Solutions Wales has a complaints procedure that is designed to be as focused as possible and investigate complaints effectively and efficiently.

If you wish to register a complaint, please write to us at Financial Solutions Wales Ltd, First Floor, 2-4 Station Road, Llanelli, Carmarthenshire, SA15 1AB, or telephone 01554 770022.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.”